NEW GUESTS

Welcome!! I'm so excited that you've found me and are thinking of visiting me in the studio!  

In order for me to best serve you, I ask that you take a moment to follow the link below and fill out my color consultation questionnaire. I will follow up with a full consultation response including timing, estimated cost, services to book, outcome expectations, and a maintenance plan.  Color consultations will only be done virtually and must be completed with a response before you can schedule an appointment.

Consultations for hair extensions can only be done in person so that I can accurately color match and recommend the best method of installation and quantity for your hair and desired look.

Once you have a consultation response and you are ready to schedule the suggested services, you will utilize my online booking site to check my availability and pick the appointment time that works best for you. Detailed directions for how to do this will be included in the consultation response.

The week of your appointment you will receive another email with detailed directions to the building and parking instructions.  I am currently asking all guests to wait in your car and text me upon your arrival so I can let you know when I am ready to meet you at the entrance and guide you my room. We are also currently requiring everyone to wear a mask inside the building. You will be reminded of this in the email as well.

I do my best to run on schedule for all my guests, so please be on time for your appointment.  If you are more than 10 minutes late you may be asked to reschedule.

After greeting you, I will show you to my studio where you can lay down your belongings before proceeding with a tour of our building to familiarize you with the layout so you never feel lost (it's a big place)! Finally you will get comfortable in my chair where we will begin our in person refresher consultation. Once we are both comfortable with our plan we will begin your service with confidence and excitement for our final result.

I look forward to giving you hair you love and an exceptional experience! 

CANCELLATION POLICY

If you wish to cancel or reschedule your appointment 48 hour notice is requested.  Should you cancel your appointment with less than 48 hours notice a 25% fee per service cancelled does apply and will be due before a new appointment is scheduled.  A 50% fee per service cancelled will apply for services cancelled or missed with less than 24 hours notice.

Thank you for helping me to provide the best scheduling options for my guests and respecting my time.

REDO POLICY

I strive to offer my guests the highest level of satisfaction.  If you are having concerns with your cut or color, please let me know within 7 days of your visit and I will be happy to make adjustments to remedy the issue at no additional charge.  This offer will be void if you have other services performed on your hair either by another stylist or yourself after you received your services with me.  All service sales are non-refundable.

RETAIL RETURN POLICY

Returns will not be accepted after 14 days.  Sealed, unopened product can be returned for a full refund within 14 days of purchase.  Opened and/ or slightly used product can be returned for a full retail credit within 14 days of purchase. All tools and brushes are final sale. dpHUE products are final sale.

CONTACT

LOCATED INSIDE PHENIX SALON SUITES
601A S NEW YORK AVE #118

WINTER PARK FL 32789

 

407-720-7194

IN SALON HOURS

TUESDAY     12-7

WEDNESDAY     12-7

THURSDAY     12-7

FRIDAY     12-7

ONCE MONTHLY SATURDAY     10-4

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